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| | Customer Service Information CS ideas - Customer Service - Personalized
Gifts & Money Clips
Welcome, how may we help you?
Do you ship international orders? What is your return policy? How long will it
take to receive my item? What are your shipping rates? Do you accept Paypal? Do you accept checks or money
orders? Can I have a Logo Custom Engraved Most items can have customized logos. There is a minimum of 15 for all items and setup fees starting at $100 will apply. If you would like a custom quote - please give us a call 800-956-3944. Please note that most custom orders will required 10 days processing time.
At the top of each page, we offer a search box. Type in the name of the item you're looking for and click search. If you still can't find what you're looking for, please contact us and we'll do our best to help. On the left of each page, we have tried to make it as easy as possible to find all the products we offer. You can navigate through by department, by price, by gender or even by occasion. About Us From Michelle: I received a clip on wallet as a gift that I wore for several years - I guess you could say I wore it out. It was perfect-because I HATE carrying a purse. Alas the day came that it was well used, and I had to search high and low looking for more. Over the last four years, time and time again, people have said "Where did you get your wallet?" and sadly I would answer, "It was a gift." And time and time again I wished I could sell it. Lo and behold - I found the Leather Smart Pocket clip on wallet- it's compact & secure and here we are nearly 4 years later offering more than 100 different products on 3 different websites. A Perfect Wallet is strictly an online retailer, all of the products that we offer are published on our website. Sorry, but we don't publish a printed catalog. If you would like to see a larger picture of any item, just click on the picture and you'll be taken to a larger version when available. Just click the BACK button in your browser to go back to the item your were looking at. Adding Items to the Shopping Cart When you find something you'd like to purchase, just click the Buy button located at the bottom of the page. If it requires engraving be sure to include that information before clicking buy. Once you click buy, it adds that item to your shopping cart, where you can update it to purchase more or less of an item. Clicking on Keep Shopping takes you back to the item you just ordered. From there you can follow the navigation on the side, or search for more items. You can get to your Shopping Cart from anywhere on the website by clicking view cart in the upper right hand corner of the page. If you want to order multiple items that need engraving, you can order them one at a time. Just include the engraving information and click the Buy button, that will place the first item in the shopping cart, if you want to order more of that item, just click Keep Shopping, and you'll go back to the same item, enter your next engraving, and click Buy. You can continue this process until you have entered all the items you would like to purchase. Once you have finished adding items to your cart, just click on View Cart from any page, then click Checkout. When will I receive my order. Listed on each page of our website is the expected time it takes to ship your item out. If the item says "Usually ships in 5-7 days" then your item should arrive to you within 3 weeks from the time you place your order. Allowing 7 business days for shipping and up to 6 business days for delivery, depending on the service you select. Selecting an Air Service does not make your item ship faster, however it will speed up your delivery time. We offer a number of engraved items in our web site. The engraving options for each item are listed specifically on the page of the item you are ordering. Where a font option is available, you'll be able to make that selection on the page. If there is no font option available, then the item will be engraved with the font shown on the photograph of the item. Shipping Rates
PO BOXES, APO and FPO We are able to offer shipping to PO Boxes, APO and FPO. However not all our the engraving warehouses do offer US Mail service, in those instances it may require an extra 2 weeks processing before the item is shipped to the shipping address. Return Policy, Guarantee and Warranty Our One Full Year, Perfect Gift Guarantee after all we are A Perfect Wallet.com We're putting our money where our name is, If you're not happy with your purchase - we want to know - and we want to make it right. And you have one year to decide. If you don't like it - we'll exchange the item or offer you a refund. Buying on the web can sometimes be a little intimidating. You wonder:
Well our answers are Yes, Yes, and Yes!Here's the deal... At CS ideas we love HAPPY customers and want them to be satisfied with their purchase. You may return any item purchased from us within 1 year of delivery for a full refund of product purchase price - even engraved items. And we are happy to pay the return shipping costs if the return is a result of our error. What about Restocking Fees? Well, actually, we don't charge a restocking fee. We think that's a gimmick by most companies to intimidate you to keep the merchandise. We want you to keep the items because it's exactly what you were looking for. Why should you be stuck with something you don't like? But it's been Engraved - Will you really take it back? Yup! We want to play fair, and we think our customers will play fair too. If you need to order BUNCHES of something - and you're not sure if its exactly what you want - please order one and test it out. What if I had the wrong initials engraved? We always recommend double checking your order before hitting that last "Submit Order" click. But really it's no problem - it's covered by our guarantee. Can you believe that we'll guarantee your typos? Me either, but we do. We'd prefer you send the item back to us first, with an exchange request, but if you're on a deadline, send us an email and we'll help you work it out. On typos, though, we'll ask that you pay the any additional shipping costs to get the item back to us, and the new one out to you on time. What about shipping fees? If you're not happy - seriously - just follow the instructions below - and send it back to us. You just pay the shipping back to us. And if you want an exchange, we'll cover the shipping back to you. Exchanged items will be shipped via a ground service like First Class Mail, Priority Mail or UPS Ground - depending on the size and weight of the item. If you need faster shipping on the exchange additional shipping fees would be your responsibility. Here's the Fine Print - In an easy to read size. We will take back any order for up to one full year. Large orders and corporate orders are covered by this guarantee up to $500. We would prefer to have you order a sample first, to be sure the product meets your needs and specifications - then you'll know and we'll know that we're delivering the very best for you. Defective items are guaranteed for 1 full year, too. What if I want to change what I had engraved - Is that covered by this warranty? Not exactly, again, we want to play fair - and so do our customers. If the item is exactly what you wanted, and we engraved exactly what you've asked - and now a six months have passed and you'd like to engrave a different name on it - we may hem and haw a bit. After all, we did engrave exactly what you wanted, and it's the item that you wanted. So if you'll play fair with us, we'll play fair too. But really, tell us what's going on and we'll do our best to help make things right. What if the item I bought is no longer available? Sometimes this happens. Items do come and go, but don't worry, we'll work with you to make it right, either by exchanging for a comparable item or refunding your money. 1 YEAR WARRANTY INSTRUCTIONS FOR RETURNS, EXCHANGES AND WARRANTY CLAIMS Please print out and complete the returns form. Pack the items along with the packing slip (receipt), and this completed form securely in a box. Ship the package back to us at CS ideas, Inc. All Refunds and Exchanges will be processed within 10 business days after receipt.
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