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CS ideas - Customer Service - Personalized
Gifts & Money Clips
Welcome, how may we help you?
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questions and need to reach us? We're here to help.
Most of our customers
questions can be answered right on this page. Please
take a look at the questions to the right, and if you
have further questions, please let us know and we will
be happy to help.
We strive to answer all
emails and voice mails on the same day or next business
day. If you call our toll free number and get voice
mail, then we are likely on the phone with another
caller. Please do leave a message and we'll call you
back as soon as possible.
online contact
formFor fastest service,
please contact us
via our online
contact form. by phone
Customer Service Questions
1-904-328-2199
by fax
1-904-328-2199
(Yes, our fax line is the
same as our voice line) by mail
APerfectWallet.com
CS ideas, Inc.
4495-304 Roosevelt Blvd.
Suite 143
Jacksonville, FL 32210 |
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Top 5
Questions |
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Do you ship international orders?
We're sorry, but we do not ship internationally.
We
ship to the United States only.
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What is your return policy?
If you're not
happy with your purchase - we want to know -
and we want to make it right. And you have
one
year
to decide. If you don't like it - we'll
exchange the item or offer you a refund. <click
here to read the our full return policy>
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How long will it
take to receive my item?
Many items do require a few days
processing time - the time required BEFORE
it ships is stated near the BUY button on
the item page. Delivery time is processing
time + shipping time. Choosing a faster
service does reduce shipping time, but does
not reduce processing time before shipping.
<click here to read
more>
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What are your shipping rates?
UPS rates start at $6.49 and are
based on UPS published rates.
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Do you accept Paypal?
Yes! It is our newest payment option. Upon checkout you will see a standard Checkout button and beneath you will see the trusted Paypal logo. Click on the paypal link and you will be asked to log into paypal for payment. Once you confirm payment, you will be brought back to finish your order.
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Do you accept checks or money
orders?
We are happy to accept your
personal check or money order by mail. Your
items will not ship until your check clears
the bank.
<click here for more
details on paying by check or money order>
Scroll Down
for more information about shopping on our
website. |
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Search
At the top of each page, we offer
a search box. Type in the name of the item you're looking
for and click search. If you still can't find what you're
looking for, please contact
us and we'll do our best to help.
Store Navigation
On the left of each page, we have
tried to make it as easy as possible to find all the products we
offer. You can navigate through by department, by price,
by gender or even by occasion.
About Us
From Michelle: I received a clip on wallet as a gift that I wore for
several years - I guess you could say I wore it out. It was perfect-because I
HATE carrying a purse. Alas the day came that it was well used, and I had to
search high and low looking for more. Over the last four years, time and time
again, people have said "Where did you get your wallet?" and sadly I would
answer, "It was a gift." And time and time again I wished I could sell it. Lo
and behold - I found the Leather Smart Pocket
clip on
wallet- it's compact & secure and here we
are nearly 4 years later offering more than 100 different products on 3
different websites.
Catalog
A Perfect Wallet is strictly an online retailer, all
of the products that we offer are published on our website. Sorry, but we
don't publish a printed catalog.
Enlarging the image
If you would like to see a larger picture of any
item, just click on the picture and you'll be taken to a larger version when
available. Just click the BACK button in your browser to go back to the item
your were looking at.
Adding Items to the Shopping
Cart
When you find something you'd like to purchase, just click the Buy button
located at the bottom of the page. If it requires engraving be sure to
include that information before clicking buy. Once you click buy, it
adds that item to your shopping cart, where you can update it to purchase more
or less of an item. Clicking on Keep Shopping takes you back to the
item you just ordered. From there you can follow the navigation on the
side, or search for more items.
You can get to your Shopping Cart from anywhere on the website by clicking view
cart in the upper right hand corner of the page.
If you want to order multiple items that need engraving, you can order them one
at a time. Just include the engraving information and click the Buy
button, that will place the first item in the shopping cart, if you want to
order more of that item, just click Keep Shopping, and you'll go back to the
same item, enter your next engraving, and click Buy. You can continue this
process until you have entered all the items you would like to purchase.
Once you have finished adding items to your cart, just click on View Cart from
any page, then click Checkout.
When will I receive my
order.
Listed on each page of our website is the expected time it takes to ship your
item out. If the item says "Usually ships in 5-7 days" then your item
should arrive to you within 2 weeks from the time you place your order.
Allowing 7 business days for shipping and up to 6 business days for delivery,
depending on the service you select.
Selecting an Air Service does not make your item ship faster, however it will
speed up your delivery time.
Engraving
Options
We offer a number of engraved items in our web site. The engraving options
for each item are listed specifically on the page of the item you are ordering. Where a font option is available, you'll be able to make that selection on the
page. If there is no font option available, then the item will be engraved
with the font shown on the photograph of the item.
Shipping Rates
We ship to United States Destinations via UPS and USPS.
With the UPS Shipping option, you receive FREE Package Tracking, & Insurance.
When calculating transit times, please note that shipping days are Monday-Friday
and the time until the item is shipped is listed on the page with the items.
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Transit time after order ships |
Rates Start At |
| UPS Ground |
1-6 business days |
$6.49 and up |
| UPS 3 Day Select |
3 business days |
$8.95 and up |
| UPS 2nd Day Air |
2 business days |
$14.95 and up |
| UPS Next Day Air |
1 business day |
$22.95 and up |
US MAIL
| USPS Priority Mail |
We offer limited Priority Mail on items to PO
BOXES. Please know that your order may require an extra week to deliver if
shipping to a PO BOX or APO |
International Shipping, Puerto Rico, and the Virgin Islands.
We ship to the continental United States, Alaska and Hawaii only.
We're sorry, but we do not ship internationally. We are also
unable to ship to APO and FPO addresses, Puerto Rico and the Virgin Islands
Return Policy, Guarantee and Warranty
Our One Full Year, Perfect Gift Guarantee after
all we are A Perfect Wallet.com
We're putting our money where our name is,
and that's not just lip service, we really mean it!
If you're not happy with your
purchase - we want to know - and we want to make it right. And
you have one year to decide. If you don't like it - we'll
exchange the item or offer you a refund.
Buying on the web can sometimes
be a little intimidating. You wonder:
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Does it really look as good in
person, as it does in the picture?
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Will the engraving be exactly
what I asked for?
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If I engrave it, can I send it
back for an exchange or refund?
Well our answers are Yes, Yes,
and Yes!
Here's the deal...
At CS ideas we love HAPPY customers and want them
to be satisfied with their purchase. You may return any item
purchased from us within 1 year of delivery for a full refund
of product purchase price - even engraved items. And we are
happy to pay the return shipping costs if the return is a result
of our error.
What about Restocking Fees?
Well, actually, we don't charge a
restocking fee. We think that's a gimmick by most companies to
intimidate you to keep the merchandise. We want you to keep the
items because it's exactly what you were looking for. Why should
you be stuck with something you don't like?
But it's been Engraved - Will you really
take it back?
Yup! We want to play fair, and we think our
customers will play fair too. If you need to order BUNCHES of
something - and you're not sure if its exactly what you want -
please order one and test it out.
What if I had the wrong initials
engraved?
We always recommend double
checking your order before hitting that last "Submit Order"
click. But really it's no problem - it's covered by our
guarantee. Can you believe that we'll guarantee your typos? Me
either, but we do. We'd prefer you send the item back to us first, with an
exchange request, but if you're on a deadline, send us an email and we'll help you work it out.
On typos, though, we'll ask that you pay the any additional
shipping costs to get the item back to us, and the new one out
to you on time.
What about shipping fees?
If you're not happy -
seriously - just follow the instructions below - and send it
back to us. You just pay the shipping back to us. And if you
want an exchange, we'll cover the shipping back to you.
Exchanged items will be shipped via a ground service like First
Class Mail, Priority Mail or UPS Ground - depending on the size
and weight of the item. If you need faster shipping on the
exchange additional shipping fees would be your responsibility.
Here's the Fine Print - In an easy to
read size.
We will take back any order for up to one
full year. Large orders and corporate orders are covered by this
guarantee up to $500. We would prefer to have you order a sample
first, to be sure the product meets your needs and
specifications - then you'll know and we'll know that we're
delivering the very best for you. Defective items are guaranteed
for 1 full year, too.
What if I want to change what I had
engraved - Is that covered by this warranty?
Not exactly, again, we want to play fair -
and so do our customers. If the item is exactly what you wanted,
and we engraved exactly what you've asked - and now a six months
have passed and you'd like to engrave a different name on it -
we may hem and haw a bit. After all, we did engrave exactly what
you wanted, and it's the item that you wanted. So if you'll play
fair with us, we'll play fair too. But really, tell us what's going on and we'll do our best to
help make things right.
What if the item I
bought is no longer available?
Sometimes this happens. Items do come and
go, but don't worry, we'll work with you to make it right,
either by exchanging for a comparable item or refunding your
money.
1 YEAR
WARRANTY
INSTRUCTIONS FOR RETURNS, EXCHANGES AND WARRANTY
CLAIMS
Please print out and complete the
returns form.
Pack the items along with the packing slip
(receipt), and this completed form securely in a box.
Ship the package back to us at
CS ideas, Inc.
Attn: RMA ________ (fill in your order # here)
4495-304 Roosevelt Blvd.
Suite 143
Jacksonville, FL 32210
All Refunds and Exchanges will be processed
within 10 business days after receipt.
Sales Tax
CS ideas, Inc. is based in Florida. 7% Sales Tax will be added for Florida Residents.
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