Here's the deal...

What about Restocking Fees?

Well, actually, we don't charge a restocking fee. We think that's a gimmick by most companies to intimidate you to keep the merchandise. We want you to keep the items because it's exactly what you were looking for. Why should you be stuck with something you don't like?

But it's been Engraved - Will you really take it back?

Yup! We want to play fair, and we think our customers will play fair too. If you need to order BUNCHES of something - and you're not sure if its exactly what you want - please order one and test it out.

What if I had the wrong initials engraved?

We always recommend double checking your order before hitting that last "Submit Order" click. But really it's no problem - it's covered by our guarantee. Can you believe that we'll guarantee your typos? Me either, but we do. We'd prefer you send the item back to us first, with an exchange request, but if you're on a deadline, give us a call at 904-328-2199, and we'll help you work it out. On typos, though, we'll ask that you pay the any additional shipping costs to get the item back to us, and the new one out to you on time.

What about shipping fees?

If you're not happy - seriously - just follow the instructions below - and send it back to us. You just pay the shipping back to us. And if you want an exchange, we'll cover the shipping back to you. Exchanged items will be shipped via a choosing Ground Shipping service like First Class Mail, Priority Mail or choosing Ground Shipping - depending on the size and weight of the item. If you need faster shipping on the exchange additional shipping fees would be your responsibility.

Here's the Fine Print  - In an easy to read size.

We will take back any order for up to one full year. Large orders and corporate orders are covered by this guarantee up to $500. We would prefer to have you order a sample first, to be sure the product meets your needs and specifications - then you'll know and we'll know that we're delivering the very best for you. Defective items are guaranteed for 1 full year, too.

What if I want to change what I had engraved - Is that covered by this warranty?

Not exactly, again, we want to play fair - and so do our customers. If the item is exactly what you wanted, and we engraved exactly what you've asked - and now a six months have passed and you'd like to engrave a different name on it - we may hem and haw a bit. After all, we did engrave exactly what you wanted, and it's the item that you wanted. So if you'll play fair with us, we'll play fair too. But really, give us a call at 904-328-2199 - tell us what's going on and we'll do our best to help make things right.

Sometimes this happens. Items do come and go, but don't worry, we'll work with you to make it right, either by exchanging for a comparable item or refunding your money.